Client Rights



Client Satisfaction

UIHS welcomes client comments as an opportunity to improve client care.  We offer several avenues for client input including surveys at all UIHS sites.


Client Concerns

If a client has a serious concern, two levels of complaints are available.  Complaint forms can be picked up at all reception areas.

  • Informal Complaint - refers to an  unsigned complaint that is documented on an "Informal Complaint Form".  Staff members who are recipients of complaints are to document the incident on an "Informal Complaint Form."
  • Formal Complaint - refers to written, signed complaint that is documented on a "Formal Complaint Form".
  • UIHS Client Complaint policy, available upon request.


Advance Directives

An advance directive tells the doctor what kind of care the client would like to have if they become unable to make medical decisions.  UIHS provides the opportunity for clients to gain informatioin regarding advance directive options, obtain appropriate forms and resources available.

  • Durable Power of Attorney for Health Care - You are able to name a person or persons to act on your behalf if you were ever so ill or disabled that you could not make your wishes known.
  • Living Will - A Living Will allows you to document in advance your wishes regarding lfe sustaining treatments.
  • Treatment Preferences - Your wishes with regards to treatment.

For more information about how to develop an Advance Directive, talk with your UIHS Medical Provider.